Frequently Asked Questions ( Faqs )

Delivery

What courier do you use for deliveries?

We use Royal mail and DHL to send most of our UK orders.
Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

How long does it take for home delivery?

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I placed an order on Friday for next day delivery, why did I not get it until Tuesday?

Why am I being charged for delivery on my order when it states standard delivery is free?

I haven’t received a dispatch email/email confirmation?

Why does it not tell us on the website that the parts will be delivered by the branch?

Payments

I'm new, how do I order?

Is it safe to order online?

Which credit cards do you accept?

What currencies can I use?

Your Order

Where is my order?

Where do I find the phone number for one of your branches?

How can I make a complaint?

Is it possible to change the address/cancel or amend my order?

Why does my order state available, and then find out I have to wait extra days for delivery?

Refunds and Returns

How do I return an item?

Can you confirm you have received my return?

How long will it be before I get a refund?

What do I do if I have received a damaged item?

Why have you not refunded the original delivery charge?

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Modules highlighted in Sidebar

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Border Color Clear

Natural ceramic dining bowl

Natural ceramic plates

Ceramic Mug in Natural

Frequently Asked Questions ( Faqs )

Delivery

What courier do you use for deliveries?

How long does it take for home delivery?

I placed an order on Friday for next day delivery, why did I not get it until Tuesday?

Why am I being charged for delivery on my order when it states standard delivery is free?

I haven’t received a dispatch email/email confirmation?

Why does it not tell us on the website that the parts will be delivered by the branch?

Payments

I'm new, how do I order?

Is it safe to order online?

Which credit cards do you accept?

What currencies can I use?

What currencies can I use?

Your Order

Where is my order?

Where do I find the phone number for one of your branches?

How can I make a complaint?

Is it possible to change the address/cancel or amend my order?

Why does my order state available, and then find out I have to wait extra days for delivery?

Refunds and Returns

How do I return an item?

Can you confirm you have received my return?

How long will it be before I get a refund?

What do I do if I have received a damaged item?

Why have you not refunded the original delivery charge?

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Delivery

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Your Order

Refunds and Returns

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